GDPR Policy
1. Introduction
Welcome to [Balloon Business Training] (“Company”, “we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://balloonbusinesstraining.co.uk] (the “Site”) and use our services, including our membership program.
2. Data Controller
[Balloon Business Training] is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Balloon Business Training
Willow Farm Lodge
The Street
Tharston
NR15 2YP
We may collect and process the following personal data:
Personal Identification Information: Name, email address, phone number, billing information, and other details necessary for providing our services.
Membership Information: Information related to your membership, including account details, subscription status, and purchase history.
Usage Data: Information about how you access and use the Site, such as your IP address, browser type, operating system, pages visited, and time spent on pages.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill our contractual obligations to you as a member, including providing access to our training services and processing payments.
Consent: Where you have given consent for specific purposes, such as receiving marketing communications.
Legitimate Interest: For purposes such as improving our services, understanding how our Site is used, and ensuring the security of our Site.
Legal Obligations: To comply with legal requirements, such as tax and accounting regulations.
5. How We Use Your Information
We use the information we collect for the following purposes:
– To manage your membership and provide you with our training services.
– To process your payments and manage billing.
– To communicate with you about your account, including sending you updates and notifications.
– To provide customer support and respond to your inquiries.
– To improve our Site and services based on user feedback and usage patterns.
– To send you marketing communications, if you have opted in to receive them.
– To comply with legal obligations.
6. Data Sharing and Disclosure
We may share your personal data in the following circumstances:
Service Providers: We may share your data with third-party service providers who assist us in providing our services, such as payment processors, email service providers, and hosting providers.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
With Your Consent: We may share your data with third parties if you have given us explicit consent to do so.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your data, under certain conditions.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you, under certain conditions.
Right to Object: You can object to the processing of your data based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at:
Balloon Business Training
Willow Farm Lodge
The Street
Tharston
NR15 2YP
We may ask you to verify your identity before responding to such requests.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.
10. International Transfer
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws, including GDPR, by implementing appropriate safeguards, such as Standard Contractual Clauses or ensuring that the recipient is certified under the EU-US Privacy Shield framework.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our Site and services after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Balloon Business Training
Willow Farm Lodge
The Street
Tharston
NR15 2YP